THE ROCK FACTORY – PRIVACY POLICY

We collect personal information from you, including information about your:

• Name,
• contact information,
• interactions with us,
• billing or purchase information,
• transaction history with us,
• photo ID (first-time hire or pick up on behalf), and
• proof of address (first-time hire or pick up on behalf).

We collect your personal information to:

• Carry out tasks directly related to our business, and protect ourselves from theft.

Providing some information is optional. If you choose not to provide the information requested, we can choose not to hire any items to you.

Security:

We keep your information safe by storing it in a location only accessible by password and only allowing The Rock Factory representatives to access it. However, please note that no connection through the Internet and data storage facilities are entirely immune to unauthorised hacking and access, so you should use our website forms with discretion. You can protect yourself by using our website and forms only through secure networks or connections.

Sharing:

Your personal information will be kept secure and private, as detailed above. It may need to be processed by other people or third-party purposes. We will only share such information for the following purposes.

Working for The Rock Factory:

For quality and technical support purposes, select contractors and employees working for the rock factory may review your data. These contractors will access your information only to perform tasks on behalf of the rock factory and in compliance with this Privacy Policy.

Service Providers:

The Rock Factory uses trusted third-party cloud service providers to help us provide, improve, protect, and promote our Services (for example, Google Analytics uses cookies to help us understand how users interact with therockfactory.net). We will endeavour to the best of our ability to ensure these third-party providers will utilise information collected in accordance with this Privacy Policy.

Legal:

We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law, (b) protect any person from death or serious bodily injury, (c) prevent fraud or abuse of The Rock Factory or our employees or contractors, or (d) protect The Rock Factory’s property rights.

If we are involved in a reorganisation, merger, acquisition or sale of our assets, your information may be transferred as part of that deal in the form of a client database.

Disclosure:

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at admin@therockfactory.net or +6421358577.

Deletion:

You may ask us to delete your personal information, however Please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may need to retain this information if necessary to comply with our legal obligations (e.g. we must keep all our business records for 7 years for the IRD), resolve disputes, or enforce our agreements. To delete your details or account, contact us at admin@therockfactory.net

Revisions:

We reserve the right to modify the hire agreement, terms and conditions  or privacy policy without prior notice and will present the most up-to-date version on our website.